MS Dynamics CRM

MS Dynamics CRM

Promenna can help you get maximum return on your Microsoft Dynamics CRM investments. We offer services from Implementation, customization to integration of CRM with line of business applications such as ERP, office applications like SharePoint and other custom applications.

Promenna’s service offerings cater to small and medium businesses and enterprise organizations, providing end-to-end solutions to existing business problems along with a future roadmap to draw sustained benefits using standard CRM implementation to platform as a service (PaaS) usage.

Through MS CRM implementations, we deliver a holistic view of each customer, enabling customer-facing employees to make expedited and educated decisions involving Sales, Marketing, and Customer Service fields. Strategic decisions can include competitive positioning tactics, target marketing strategies, upselling opportunities, and cross-selling.


Services We Offer:

  • Pre-Implementation Services
    • Strategy & Envisioning
    • Process Consulting
    • Product evaluation & selection
    • Readiness Assessment
    • Change Management
  • Solution building and implementation services
    • MS CRM end-to-end solution building and implementation
    • Microsoft Dynamics CRM configuration, customizations, and role-based security definitions
    • Workflow configuration to connect your business use case
    • Implementation of add-on or reusable components solutions
  • Integration Services
    • Integration with ERP using standard and custom Promenna connector
    • Integration with non-ERP systems using ESB or custom Promenna connector
    • Integration with websites and portals
  • Version upgrades
    • Implementation of upgrades
    • Add-on upgrades
    • Installation of roll-ups
  • Post-Implementation Services
    • Application enhancement
    • Dedicated offshore support: Team of technical and functional consultants providing centralized support to globally distributed clients
    • Dedicated onsite support: Technical or functional consultants deployed at the client site, when needed
    • On-going server management and performance auditing
    • Functional and technical performance management
    • Remote assistance (via VPN or remote desktop)